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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the exact product shown in the picture?

Yes. All photos on our website show the actual product you’ll receive. Since we make everything in small batches, colors or textures may vary slightly — that’s just the beauty of handmade care.

Are your products 100% natural?

Yes, we use only natural, plant-based, and safe ingredients. You won’t find parabens, sulfates, silicones, or synthetic fragrances in any of our products.

Can I use your products on sensitive skin?

Absolutely. Most of our formulations are gentle and suitable for all skin types. If you have specific allergies, please check the ingredient list before use.

How do I know which product is right for my skin or hair type?

Each product page includes a short guide under “Ideal For.” You can also explore our Gift Box Finder section — categorized by skin type, ingredient, and age.

How can I track my order?

Once your order ships, you’ll get an email or WhatsApp message with a tracking link. You can follow your package right to your doorstep.