We take great care to ensure that your handmade products reach you safely and in perfect condition. 
Since our items are freshly crafted and packed with minimal preservatives, we follow strict shipping and handling protocols to maintain their integrity during transit. 

1. Order Verification and Dispatch 

  • All orders are verified before dispatch. 
  • Once shipped, you will receive an email or SMS with tracking details. 
  • Orders are dispatched within 1–3 business days after confirmation, unless otherwise stated (e.g., during high-demand or production periods). 

2. Damaged or Defective Products 

While we use sturdy, eco-conscious packaging, transit damage can occasionally occur. 
If your product arrives leaking, broken, or visibly damaged, please notify us within 48 hours of delivery by emailing [insert email] with: 

  • Order number 
  • Photos of the damaged package and product 
  • Unboxing video (if available — helps expedite courier claims) 

After verification, we will: 

  • Arrange a replacement of the same product (subject to stock availability), or 
  • Issue a store credit or refund as per our discretion. 

Reference: Juicy Chemistry and Earth Rhythm both allow replacements for damaged goods reported within 48 hours of delivery. 

3. Missing Items 

If your package is missing an item: 

  • Contact us within 2 days of receiving your order. 
  • Share a clear photo of the items received along with the invoice slip. 
  • We will verify and dispatch the missing item immediately if confirmed. 

4. Wrong Product Received 

If you receive a product different from what you ordered: 

  • Please inform us within 3 days of delivery. 
  • The incorrect item must be unopened and unused. 
  • Once verified, we will send the correct product at no extra cost. 

We may request you to return the wrong item before dispatching the correct one. 

5. Lost or Delayed Packages 

  • If tracking shows your package as “delivered” but you haven’t received it, please check with neighbours, security, or courier service first. 
  • If the issue persists, contact us within 7 business days so we can initiate a courier investigation. 
  • If the package is confirmed lost by the courier, we will issue a replacement or credit. 
  • We are not liable for delays caused by incorrect addresses or courier network disruptions. 

(Reference: Earth Rhythm’s policy clarifies that once marked “delivered,” responsibility transfers to the customer unless proven otherwise.) 

6. Shipping Return Procedure 

If you are asked to return a damaged or incorrect product: 

  • Use original packaging if possible. 
  • Ensure the product is securely sealed to avoid further leakage or damage. 
  • Depending on the case, we will either: 
  • Send a prepaid courier label, or 
  • Request shipment at your cost and reimburse it after validation. 

Returned items must reach us within 7 working days from the approval date. 

7. Responsibility & Exclusions 

Please note: 

  • Damage due to heat exposure, mishandling, or improper storage after delivery is not covered. 
  • Products altered, opened, or partially used are ineligible for return. 
  • [Brand Name] is not responsible for courier delays due to natural calamities, strikes, or regulatory checks. 

8. Policy Summary 

“If your package arrives damaged or incomplete, we’ll make it right — simply reach out within 48 hours. But because our products are handmade and perishable, we can’t accept used or delayed claims.”